To make a return, contact us via email at firstname.lastname@example.org to specify the reason, and we will give you instructions.
Merchandise purchased online from Winter Water Factory may be returned for Winter Water Factory Credit (minus original shipping and handling fees) only within 30 days of purchase if in original condition and in original packaging. Refunds are not issued except in the case of defective merchandise we are unable to replace. Winter Water Factory Credit is valid for one year from date of issue. Thereafter, unused Winter Water Factory Credit is forfeited.
If the product is defective, we will arrange for return shipping. If you are returning it for some other reason, you will need to pay the cost of shipping it back to us.
To make an exchange, contact us via email at email@example.com to specify the reason and we will give you instructions.
Merchandise eligible for an exchange must be in original condition and in original packaging. Please note that additional shipping charges will apply to exchanges.
We apologize but we are unable to process exchanges for orders shipping internationally.