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FAQ

Ordering & Payment

What types of payment do you accept?
We accept all major credit cards through our website. If you don't want to pay by credit card, you can also call or e-mail us and pay for your order by check. We will then ship your order as soon as your check has cleared.

How can I buy something if I don't want to use a credit card online?
Currently, the only way to buy something directly from our website is through using Paypal. If this is not an option for you, please call or e-mail us. We will take your order, you send us a check for the amount of your order, and we'll send out your merchandise once your check clears. 

How is sales tax calculated on orders?
We collect sales tax on orders shipped to addresses in New York State. Residents in other states are responsible for complying with local state tax laws.

What if the item I want is not in stock?
Our site keeps track of what's out of stock and won't allow you to purchased items not in stock. Please e-mail us to find out how long it will be until we expect the item to be back in stock.


Shipping Information´╗┐

How long does it take until my order ships, and how soon will I get it?
Your order will be shipped within two business days (48 hours) from when you placed your order. You should receive the order within 7 business days from the time of shipping, depending on your location.

Do you have a faster shipping service available?
We can ship via UPS Next Day Air, 2nd Day Air, or 3 Day Select shipping. We do charge shipping costs for these services. Please call or email us and we will tell you the costs for faster shipping options for your order.

Can I have my order sent to a different location other than my billing address?
Yes, you can. When you fill out the billing and shipping pages, you can specify where you would like something sent. However, we cannot accommodate multiple shipping addresses at this time. If you want to purchase several items and have each of them sent to a different address, you will have to make separate purchases. Please note that we cannot ship orders to P.O. Boxes.

For more information, visit our shipping information page


Returns & Exchanges

What is your returns policy?
Merchandise purchased online from Winter Water Factory may be returned for Winter Water Factory Credit (minus original shipping and handling fees) only within 30 days of purchase if in original condition and in original packaging. Refunds are not issued except in the case of defective merchandise we are unable to replace.  Winter Water Factory Credit is valid for one year from date of issue. Thereafter, unused Winter Water Factory Credit is forfeited.

How do I return something?
To make a return or exchange, contact us via email at info@winterwaterfactory.com to specify the reason, and we will give you instructions.

If the product is defective, we will arrange for return shipping. If you are returning it for some other reason, you will need to pay the cost of shipping it back to us. Please note that additional shipping charges will apply to exchanges.

For more information, visit our returns & exchanges page


International Orders

Can orders be shipped outside the U.S.A.?
Yes. We ship all international orders via USPS International Priority Mail.

For more information, visit our international orders page


Wholesale Inquiries

How do I place a wholesale order?

For inquiries, please contact us at info@winterwaterfactory.com or call us at 212-810-0767 or 646-387-3247.


Why Organic?

Twenty-five percent of all pesticides are used on conventionally-grown cotton, and these harmful toxins have been linked to many forms of cancer as well as pose other health and safety threats to people, wildlife, and the environment.  Processing this cotton also uses even more chemicals such as chlorine bleach, heavy metal dyes, and formaldehyde resins, which have also been proven to be hazardous to humans and cause environmental damage.

Organic cotton, on the other hand, advocates safe and sustainable farming practices.  Winter Water Factory's items are almost entirely made from organic cotton, which is grown free of pesticides and synthetic fertilizers.  To be labeled as "organic," cotton must meet strict federal regulations, such as using seed for farming that is not genetically-engineered.  According to the Organic Trade Association, "Organic production systems replenish and maintain soil fertility, reduce the use of toxic and persistent pesticides and fertilizers, and build biologically diverse agriculture."

For more information, visit the Organic Trade Association website.


Why Made in USA?

At Winter Water Factory, we do everything that we can to manufacture our items within our community, creating jobs for the people around us.  This last year, we consolidated all of our cut-and-sew operations to a factory a few blocks from our home in the Sunset Park neighborhood of Brooklyn, NY.  Someday, we hope to be able to consolidate all of our contracted labor to the New York area or at least the East Coast.

American-made goods boost the national economy as well.  Manufacturing items within the United States keeps jobs and the craftsmanship skills that accompany these occupations within the country.  The items produced from these American factories increases the gross domestic product (GDP) of the United States, and our domestic suppliers pay taxes within the US instead of overseas.  Furthermore, American workers who are employed in the manufacturing business have money to spend on consumer items, growing the national economy even more.

Buying made in USA products also promotes ethical manufacturing practices.  Many outsourced factories, often known as "sweatshops," run under unethical conditions, such as paying workers below a liveable wage, promoting unsafe working conditions, and poor treatment of factory employees.  Under United States laws, these conditions are prohibited in American factories, so you can be sure that items made completely in the United States were manufactured in an ethical fashion.

In addition to supporting the local and national economy, made in USA products are also good for the environment!  When items are made overseas, petroleum consumption from shipping becomes exponentially larger than if these products were all manufactured locally.  Buying made in USA items drastically reduces our carbon footprint since these products don't have to criss-cross oceans to get to us.

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