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Shipping Information

We ship all international orders via USPS International Priority Mail.  Orders are generally received within 6-10 business days from the ship date. Orders cannot be shipped via an expedited shipping method, such as Next Day Air or 2nd Day Air. 


All orders will be transacted in US Dollars by your credit card company upon completion of your purchase, and then converted to your local currency.  Currently, these transactions are made through Paypal and subject to transaction fees.  For more information, visit their site.


Any additional duties and taxes assessed by customs are the responsibility of the customer.  Winter Water Factory cannot be held accountable for any delays in shipping due to customs processing.

Returns & Exchanges

To make a return, contact us via email at to specify the reason and we will give you instructions.  If the product is defective, we will arrange for return shipping. If you are returning it for some other reason, you will need to pay the cost of shipping it back to us.  

We apologize but we are unable to process exchanges for orders shipping internationally.  

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