RETURNS & EXCHANGES
We believe in the quality of our products, but more than anything, we want you to be happy! So, if something just isn’t right for you, we totally understand and will happily take it back! And if it’s not the right size, we will gladly exchange it for the correct one at no cost to you.
Merchandise purchased online from Winter Water Factory may be returned for a refund or Winter Water Factory store credit, minus original shipping fees.
All refunds will be credited to the original form of payment, and processed within 3 to 5 days of receipt.
To initiate a return and retrieve your return label, please click the “START A RETURN” button at the bottom of this page.
To make an exchange, the easiest way is for you to follow the steps for a return - we will refund your original form of payment once we receive it - and place another order on our website for the items you’d like in exchange.
If for any reason that doesn’t work for you, please contact us here.
Merchandise eligible for an exchange must be in original condition.
OTHER ISSUES WITH YOUR ORDER
We take great care to ship the correct items in perfect condition to you, but mistakes happen, so if there is any problem with your order, please contact us here.
INTERNATIONAL RETURNS & EXCHANGES
We apologize but we are unable to process returns or exchanges for orders shipping internationally.
Items that were deeply discounted, or sale items that you bought with an additional discount during a sale are final sale, and we do not accept returns or exchanges on those items. They are labeled as “final sale” on our site and in your shopping cart.