To make a return, contact us via email at to specify the reason for return and receive instructions.

Merchandise purchased online from Winter Water Factory may be returned for a refund or Winter Water Factory Credit (minus original shipping and handling fees) within 30 days of purchase. All refunds will be credited to the original form of payment and processed within 3 to 5 days of receipt. Winter Water Factory Credit is valid for one year from date of issue. Thereafter, unused Winter Water Factory Credit is forfeited. Please note you are responsible for return shipping. If your Winter Water Factory item is defective please contact us and we will arrange for return or exchange.


To make an exchange, contact us via email at to specify the reason and we will give you instructions.

Merchandise eligible for an exchange must be in original condition and in original packaging. Please note that additional shipping charges will apply to exchanges.

We apologize but we are unable to process exchanges for orders shipping internationally.

Sale Items

No returns or exchanges on sale items, all sales are final.