Merchandise purchased online from Winter Water Factory may be returned for a refund or Winter Water Factory credit (minus original shipping fees).

To initiate a return please click the button at the bottom of this page.

All refunds will be credited to the original form of payment and processed within 3 to 5 days of receipt. 

If you prefer to receive store credit there is no charge for return shipping. 

If there is a problem with your order please contact us and we will arrange for return or exchange.


To make an exchange, please follow the steps for a return and then go to and place an order for your new items.

Merchandise eligible for an exchange must be in original condition. Please note that additional shipping charges will apply to exchanges.

International Returns & Exchanges

We apologize but we are unable to process returns or exchanges for orders shipping internationally.

Sale Items

No returns or exchanges on sale items, all sales are final.